2020 Winners
Best First-Time Buyer Mortgage
Banking
Every mortgage provider in Ireland is encouraged to enter this category. The award will be given to the lender that has displayed the greatest commitment to supporting customers in making their first property purchase.
Best Mortgage for Switchers
Banking
Every mortgage provider in Ireland is encouraged to enter this category. The award will go to the lender which has offered the best service to customers switching mortgage provider in 2019.
Best Value Broadband
(with or without landline)
Broadband, Mobile & TV
Every provider of a broadband plan (with or without a landline) is invited to enter this category. Our judging panel will consider criteria such as value, quality of service and range of availability when selecting a winner.
Eir
Best Bill Pay Mobile Phone Plan
Broadband, Mobile & TV
All bill pay mobile network operators in Ireland are invited to enter this category. The operator that has demonstrated the greatest value, consistency of service, and reliability of its network will be awarded on February 7th 2020.
Best Prepay Mobile Phone Plan
Broadband, Mobile & TV
All prepay mobile network operators in Ireland are invited to enter this category. Our judging panel will consider criteria such as value, quality of network coverage, data allowance and customer service when selecting a winner.
GRAND
PRIX
Vodafone
Best Consumer
Business 2020
Grand Prix
The Grand Prix award is chosen by the judges from the winners of all the other award categories and comes with the title of 'Best Consumer Business'
Best Energy Price Plan
(New Customer)
Energy
All energy suppliers in Ireland are encouraged to enter this category. Our judging panel will consider criteria such as value, quality of support and ease of sign-up for new customers when selecting a winner.
Best Energy Price Plan
(Existing Customer)
Energy
All energy suppliers in Ireland are encouraged to enter this category. The judging panel will consider value of retention offers, quality of support and commitment to rewarding customer loyalty when selecting a winner.
Best Customer Service
Marketing & Service
All consumer-facing businesses that are committed to providing excellent customer service in Ireland are invited to enter this category. The award will be presented to an organisation that has consistently displayed excellent support across all channels, a commitment to ongoing improvement and a willingness to go above-and-beyond for customers since January 1st 2019.
Best Community or Charity Engagement
Marketing & Service
This category is open to all organisations that have actively engaged with their community through charity or volunteer initiatives in 2019. The award will go to the organisation that has best achieved its activity goals and provided value and support to its community in doing so.
Best Marketing Campaign
Marketing & Service
All consumer-facing businesses that undertook a successful marketing campaign in 2019, regardless of budget, are encouraged to enter this category. Judges will consider creativity, clarity of message and relevance to customer requirements when selecting a winner.
Note: to be eligible, nominated campaigns must have taken place in 2019.
Best Customer Rewards or Loyalty Programme
Marketing & Service
All consumer-facing businesses that undertook a successful customer rewards or loyalty programme in 2019 are encouraged to enter this category. Judges will consider criteria such as creativity, the level of rewards on offer, and the relevance to customer needs when selecting a winner.
Best Value Mortgage Protection
Insurance
Every insurance provider in Ireland is encouraged to enter this category. The winner will be selected based on criteria including price, customer service, and speed of application.
Best Value Term Insurance
Insurance
Every insurance provider in Ireland is encouraged to enter this category. Judges will consider factors such as price, customer service, and speed of underwriting decision when deciding the winner.
Note: to be eligible, nominated products must have been available for a minimum of one month between January 1st and December 31st 2019.
Best Customer Innovation
Insurance
Every consumer-facing company in Ireland is invited to enter this category. The company that has introduced the best customer-focussed and innovative product, service and/or process that has solved a real problem for its customers will be presented with this award.