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Nominations are now open

Best First-Time Buyer Mortgage

Banking

Every mortgage provider in Ireland is encouraged to enter this category. The award will be given to the lender that has displayed the greatest commitment to supporting customers in making their first property purchase.

Note: to be eligible, nominated mortgage products must have been publicly available for a minimum of one month between January 1st and December 31st 2019.

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Best Mortgage for Switchers

Banking

Every mortgage provider in Ireland is encouraged to enter this category. The award will go to the lender which has offered the best service to customers switching mortgage provider in 2019.

Note: to be eligible, nominated mortgage products must have been publicly available for a minimum of one month between January 1st and December 31st 2019.

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Best Customer Innovation

All

Every consumer-facing company in Ireland is invited to enter this category. The company that has introduced the best customer-focussed and innovative product, service and/or process that has solved a real problem for its customers will be presented with this award.

Note: to be eligible, nominated innovations must have gone live (outside of Beta testing) no sooner than January 1st 2018.

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Best Value Broadband

Broadband, Mobile & TV

Every provider of a broadband plan is invited to enter this category. Our judging panel will consider criteria such as value, quality of service and range of availability when selecting a winner.

Note: to be eligible, nominated products must have been publicly available for a minimum of one month between January 1st and December 31st 2019. Tripleplay and Quadplay plans are not eligible for this category.

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Best Value Bundle
(Triple or Quad)

Best Bill Pay Mobile Phone Plan

Broadband, Mobile & TV

All bill pay mobile network operators in Ireland are invited to enter this category. The operator that has demonstrated the greatest value, consistency of service, and reliability of its network will be awarded on February 27th 2020.

Note: to be eligible, nominated products must have been available for a minimum of one month between January 1st and December 31st 2019.

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Best Prepay Mobile Phone Plan

Broadband, Mobile & TV

All prepay mobile network operators in Ireland are invited to enter this category. Our judging panel will consider criteria such as value, quality of network coverage, data allowance and customer service when selecting a winner.

Note: to be eligible, nominated products must have been available for a minimum of one month between January 1st and December 31st 2019.

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GRAND
PRIX

Best Consumer
Business 2019

Best Consumer
Business 2020

Grand Prix

The Grand Prix award is chosen by the judges from the winners of all the other award categories and comes with the title of 'Best Consumer Business'

 

Best Energy Price Plan
(New Customer)

Energy

All energy suppliers in Ireland are encouraged to enter this category. Our judging panel will consider value, quality of support and ease of sign-up for new customers when selecting a winner.

Note: to be eligible, nominated products must have been publicly available (i.e. not restricted by sales channel) for a minimum of one month between January 1st and December 31st 2019.

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Best Energy Price Plan
(Existing Customer)

Energy

All energy suppliers in Ireland are encouraged to enter this category. The judging panel will consider value of retention offers, quality of support and commitment to rewarding customer loyalty when selecting a winner.

Note: to be eligible, nominated products must have been publicly available (i.e. not restricted by sales channel) for a minimum of one month between January 1st and December 31st 2019.

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Best Customer Service

Marketing & Service

All consumer-facing businesses that are committed to providing excellent customer service in Ireland are invited to enter this category. The award will be presented to an organisation that has consistently displayed excellent support across all channels, a commitment to ongoing improvement and a willingness to go above-and-beyond for customers since January 1st 2019.

Note: this category is subject to public vote, which will carry a weighting of 40%.

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Best Community or Charity Engagement

Marketing & Service

This category is open to all organisations that have actively engaged with their community through charity or volunteer initiatives in 2019. The award will go to the organisation that has best achieved its activity goals and provided value and support to its community in doing so.

Note: to be eligible, the nominated community or charity activity must have taken place in 2019.

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Best Marketing Campaign

Marketing & Service

All consumer-facing businesses that undertook a successful marketing campaign in 2019, regardless of budget, are encouraged to enter this category. Judges will consider creativity, clarity of message and relevance to customer requirements when selecting a winner.

Note: to be eligible, nominated campaigns must have taken place in 2019.

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Best Customer Rewards or Loyalty Programme

Marketing & Service

All consumer-facing businesses that offer a customer rewards or loyalty programme are encouraged to enter this category. Judges will consider criteria such as creativity, the level of rewards on offer, and the relevance to customer needs when selecting a winner.
 

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Best Value Mortgage Protection

Insurance

Every insurance provider in Ireland is encouraged to enter this category. The winner will be selected based on criteria including price, customer service, and speed of application.

Note: to be eligible, nominated products must have been available for a minimum of one month between January 1st and December 31st 2019.

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Best Value Term Insurance

Insurance

Every insurance provider in Ireland is encouraged to enter this category. Judges will consider factors such as price, customer service, and speed of underwriting decision when deciding the winner.

Note: to be eligible, nominated products must have been available for a minimum of one month between January 1st and December 31st 2019.

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